Privacy Policy

We respect your privacy and comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

Last updated: 15 Jan 2025 • Data Controller: Uttara Pizza • Contact: care@uttara.pro • Phone: +91 98345 76120
1. Information We Collect Essential
We collect the following categories of personal data when you use our services:
  • Identity: name
  • Contact: email, phone number
  • Order details: items, delivery address, preferences (e.g., spice level)
  • Technical: device type, approximate location, IP (for security and delivery availability)
  • Consent choices: cookie and communication preferences
Legal bases: performance of contract, consent (where required), and legitimate interests (fraud prevention, service improvement).
2. Use of Information Service
We use your data to:
  • Process and deliver orders, provide customer support
  • Send service messages (order status, delivery notifications)
  • Improve menu, logistics, and website performance
  • Meet legal obligations including taxation and accounting
We do not sell personal data.
3. Cookies and Similar Technologies Controls available
Cookies help remember your preferences, maintain session security, and analyze usage patterns to improve our services. Categories:
  • Essential: security, session continuity
  • Preferences: language, theme
  • Analytics: aggregated usage metrics
You can manage consent using the cookie banner or the “Manage Cookies” control below.
4. Data Retention Retention
We retain:
  • Contact forms for up to 12 months
  • Order records for up to 8 years to comply with tax/accounting laws
  • Consent choices until you change them
After these periods, data is securely deleted or anonymized.
5. Your Rights DPDP
Subject to applicable law, you may request access, correction, deletion, withdrawal of consent, or grievance redressal. To exercise your rights, email care@uttara.pro or write to our support with your contact number (+91 98345 76120) for verification.
6. Sharing and Third Parties No sale
We may share data with:
  • Delivery partners to fulfill your orders
  • Payment processors to complete transactions
  • Analytics providers (if you consent) to improve service quality
  • Authorities when required by law
All third parties are bound by confidentiality and data processing agreements.
7. Security Protection
We implement technical and organizational measures such as encryption in transit (TLS), access controls, and audit logging. While no system is perfectly secure, we continually improve our safeguards and train staff in data protection.
8. Children’s Privacy Under 18
Our services are not directed to children under 18. If you believe a minor provided personal data, contact us and we will take appropriate steps to delete such information.
9. International Transfers Safeguards
Where data is processed outside India, we ensure appropriate safeguards and contractual protections consistent with applicable law.
10. Contact & Grievance Support
Email: care@uttara.pro
Phone: +91 98345 76120
We aim to respond within 7 working days.
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